A quick word to thank you for the outstanding work you have done for us over the years. We registered our very first domain name with SafeBrands (at the time it was still called MailClub) in June 2000. Since then, we registered a few more domain names and our business grew alongside SafeBrands.
We are interior designers and we are quite good at what we do but we have a limited IT knowledge (but should you need advice about colours, textures and space planning, count us in!). We therefore rely on the guidance from Safebrands to keep us on track – lately, to obtain our SSL certificate.
Safebrands client experience is simply unparallelled. We are always amazed by the quality and speed of your response, but more importantly, we’re bowled over by the individuals in your team: they want to go to the bottom of any issue we report– on the rare occurences we had anything to report! They take ownership and leave no stone unturned. It truly feels these guys are on our side. Even if we are not the most technically minded people in the world, we can tell such quality of service and reliability over the years is no accident. Safebrand’s team demonstrated their commitment to helping us on countless occasions, from simple email connection issues to choices of domain name or subscription types. We always felt your tech and sales team gave us the same advice they’d give to a friend or family.
At a time when the notion of client experience is all-important, we think you nailed it slap bang on the head: you are one of the handful of businesses we would always advocate for. So, thank you for the service, for keeping us on track, for looking after our brand. And just as importantly, a warm hello to all the members in your team. You guys rock.
+33 (0)1 80 82 82 60
