Our clients

SafeBrands’s know-how has been recognized by tens of thousands of clients since 1997.


Find out what is unique about our service and why our clients have put their trust in us for over 25 years.

We have been working with SafeBrands since October 2013, when we launched the migration of our portfolio (1/3rd gTLDs and 2/3rds ccTLDs). The migration went very smoothly. SafeBrands’ teams are proactive and we delegated all of the technical operations to them. SafeBrands now manages nearly all of our international portfolio, as Edenred has a presence in 42 countries around the world. I would recommend SafeBrands to any company looking for a cost-effective solution to improving the operational management of its domain names.

Laurent Poirier Digital Project Manager responsible for the domain name portfolio – Edenred

SafeBrands has allowed us to pool our domain name portfolio with a single provider. We had some bad experiences in the past, and our portfolio was spread over various providers. The migration went very smoothly thanks to the professionalism of the dedicated Petit Bateau project teams. We have now finally found a proactive provider which understands our needs.

Charlotte Ginisty Legal department – Petit Bateau

We were looking for a domain name provider to advise and support us with our trademark and domain name development and security strategy on an international level. We turned to SafeBrands, and they have proven their commitment and competence in this area. We also find it particularly reassuring that in this contentious area we are working with a company based in France, whose specialists we could meet in person if required.

Jeremie Touchard Marketing Executive – Spartoo

As our migration project covered several hundred domains, we decided to migrate in batches to limit the operational risks linked to a ‘Big Bang’ migration. An initial pilot batch enabled us to adjust the transfer protocol between the outgoing provider and SafeBrands. The batches were deployed over several months without major incident.

The main success factors were:

  • The motivation of those involved
  • The stringent execution and adherence to the deployment scenario (enabling several batches to be executed at the same time)
  • The securing of the batches by the out-of-hours team.
Mélanie Thibord Legal department – Casino Group

SafeBrands has been supporting Puy du Fou for many years with its domain name purchasing strategy and with the protection of its intellectual property online.

The SafeBrands team has understood the unique nature of our journey, and has provided an efficient, proactive and indeed professional service to Puy du Fou. For all of these reasons we have been a loyal client of SafeBrands for nearly 10 years.

We are now continuing to extend our partnership by adding new services. SafeBrands’s pragmatic and effective advice has enabled Puy du Fou to strengthen its strategic performance and to move ahead with confidence.

David Nouaille Marketing and Communications Director – Le Puy du Fou

One of SafeBrands’s qualities is its personal touch. I have never felt like a number in a long list of clients. They provide true support, and their advice is always spot on. As well as managing our domain name portfolio, the monitoring and analysis services provide us with high added value.

Yves Petit Webmarketing Manager – Parc du Futuroscope

Thanks to SafeBrands’s solution we are able to manage all of our domain names and SSL certificates. The Extranet is a simple and effective tool that gives us the independence and response times that we need.

Olivier Moss Head of RP Online – Price Minister

Thank-you to SafeBrands for their excellent service and approachability! They are very efficient when it comes to trademark law, particularly recovering disputed domain names and monitoring the use of our trademark in domain names and on social networks. Their test monitoring saves us a lot of time and enables us to be more efficient! Thanks to all at SafeBrands!

Mathieu Retif Prestashop

We chose SafeBrands as they provide all of the tools and services required for the strategic management of our domain name portfolio. SafeBrands’s teams are approachable and proactive. We receive personalized advice and support at all stages of the lifecycle of our domains. Thanks to SafeBrands, we have saved time and increased our efficiency.

Maximin Gourcy Intellectual Property Lawyer – eram

Since 2001, SafeBrands has provided us with tailored and scalable solutions to all of our hosting and domain name-related organizational issues. Our daily working relationship is based on trust and professionalism, supported by a competent, proactive and friendly team.

Maxence Caillaud COCCINET

I am very satisfied with SafeBrands’s services which I have been using for several years. It is great to have a trusted and proactive partner to manage our domain names. I particularly appreciate SafeBrands’s ability to work with international domain names in countries where there are many administrative constraints, together with the valuable information they provide on DNS changes. In summary, a high-quality and very proactive service.

Sébastien Broquet Web Manager – FBD GROUP

SafeBrands teams are real professionals and they have accompanied us brilliantly during a delicate mission of management and deployment of our digital brand internationally. Effective, courteous and able to clearly communicate issues, risks and milestones, our collaboration with SafeBrands is a success in every way.

Philippe Lamarre CEO, Montreal – Urbania

A quick word to thank you for the outstanding work you have done for us over the years. We registered our very first domain name with SafeBrands (at the time it was still called MailClub) in June 2000. Since then, we registered a few more domain names and our business grew alongside SafeBrands.
We are interior designers and we are quite good at what we do but we have a limited IT knowledge (but should you need advice about colours, textures and space planning, count us in!). We therefore rely on the guidance from Safebrands to keep us on track – lately, to obtain our  SSL certificate.
Safebrands client experience is simply unparallelled. We are always amazed by the quality and speed of your response, but more importantly, we’re bowled over by the individuals in your team: they want to go to the bottom of any issue we report– on the rare occurences we had anything to report! They take ownership and leave no stone unturned. It truly feels these guys are on our side. Even if we are not the most technically minded people in the world, we can tell such quality of service and reliability over the years is no accident.  Safebrand’s team demonstrated their commitment to helping us on countless occasions, from simple email connection issues to choices of domain name or subscription types. We always felt your tech and sales team gave us the same advice they’d give to a friend or family.
At a time when the notion of client experience is all-important, we think you nailed it slap bang on the head: you are one of the handful of businesses we would always advocate for. So, thank you for the service, for keeping us on track, for looking after our brand. And just as importantly, a warm hello to all the members in your team. You guys rock.
Jean-Louis EVEQUE Company Secretary – SlightlyQuirky ltd

Satisfaction survey

Each year, as part of our QoS approach and our ISO9001 certification, we collect the opinion of our customers on the general level of our service, and on the quality of each of our teams. Here is the summary of the 2019 survey, managed by Stratsat, an independent CSAT management firm. All scores less than or equal to 6.9 are treated individually and each customer who has given this type of rating is contacted by his dedicated account manager to understand the reasons of his answers.

Overall Satisfaction
Overall Satisfaction 93%
Recommendation Rate 93%

Satisfaction level by department



You highlight the responsiveness and quality of advice from our sales department
Satisfaction : 88%


You note the availability and speed of responses from our technicians and our support
Satisfaction : 84%


You appreciate the flexibility and professionalism of the administrative department
Satisfaction : 84%


Knowledge of local procedures and proposed solutions are the major assets of the service.
Satisfaction : 90%

“I always call by phone and have a contact person within minutes and we usually find an immediate solution. For me this relationship is essential. “

“I often recommend the services of Safebrands. My argument is always the same: “When we need help, there is always someone to answer the phone if it is urgent, to an email if it is less. “

“Following an attack on my domain, very good responsiveness from SafeBrands, very good listening and problem quickly resolved. “

“It must have been more than 10 years that I have been working with SafeBrands, we have encountered problems from time to time as there are in all collaborations and have always been able to find a quick and satisfactory solution. “


About us

SafeBrands offers a personalized and high-quality service to thousands of clients in its two areas of expertise: domain name management and added value hosting.


We have built a strong company ethos based on our approachable, flexible and innovative service and our ability to consistently strive for the very highest quality.


Find out what is unique about our service and why our clients have put their trust in us for over 25 years.


SafeBrands’s know-how has been recognized by tens of thousands of clients since 1997.


We are an ICANN-accredited registrar and a signatory of the .eu Code of Conduct. We are also an official registrar in more than 250 countries, and we manage more than 400 extensions worldwide.


SafeBrands now comprises 40 web professionals divided between its two expert divisions, providing companies with high-end services and products that are constantly evolving.


SafeBrands has an IP network providing only the highest quality of service. Our work with major operators has also enabled us to offer you the best prices.


SafeBrands has locations all over the world. See all of our locations in France and elsewhere.