We have been working with SafeBrands since October 2013, when we launched the migration of our portfolio (1/3rd gTLDs and 2/3rds ccTLDs). The migration went very smoothly. SafeBrands’ teams are proactive and we delegated all of the technical operations to them. SafeBrands now manages nearly all of our international portfolio, as Edenred has a presence in 42 countries around the world. I would recommend SafeBrands to any company looking for a cost-effective solution to improving the operational management of its domain names.
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SafeBrands has allowed us to pool our domain name portfolio with a single provider. We had some bad experiences in the past, and our portfolio was spread over various providers. The migration went very smoothly thanks to the professionalism of the dedicated Petit Bateau project teams. We have now finally found a proactive provider which understands our needs.
We were looking for a domain name provider to advise and support us with our trademark and domain name development and security strategy on an international level. We turned to SafeBrands, and they have proven their commitment and competence in this area. We also find it particularly reassuring that in this contentious area we are working with a company based in France, whose specialists we could meet in person if required.
As our migration project covered several hundred domains, we decided to migrate in batches to limit the operational risks linked to a ‘Big Bang’ migration. An initial pilot batch enabled us to adjust the transfer protocol between the outgoing provider and SafeBrands. The batches were deployed over several months without major incident.
The main success factors were:
- The motivation of those involved
- The stringent execution and adherence to the deployment scenario (enabling several batches to be executed at the same time)
- The securing of the batches by the out-of-hours team.
SafeBrands has been supporting Puy du Fou for many years with its domain name purchasing strategy and with the protection of its intellectual property online.
The SafeBrands team has understood the unique nature of our journey, and has provided an efficient, proactive and indeed professional service to Puy du Fou. For all of these reasons we have been a loyal client of SafeBrands for nearly 10 years.
We are now continuing to extend our partnership by adding new services. SafeBrands’s pragmatic and effective advice has enabled Puy du Fou to strengthen its strategic performance and to move ahead with confidence.
One of SafeBrands’s qualities is its personal touch. I have never felt like a number in a long list of clients. They provide true support, and their advice is always spot on. As well as managing our domain name portfolio, the monitoring and analysis services provide us with high added value.
Thanks to SafeBrands’s solution we are able to manage all of our domain names and SSL certificates. The Extranet is a simple and effective tool that gives us the independence and response times that we need.
Thank-you to SafeBrands for their excellent service and approachability! They are very efficient when it comes to trademark law, particularly recovering disputed domain names and monitoring the use of our trademark in domain names and on social networks. Their test monitoring saves us a lot of time and enables us to be more efficient! Thanks to all at SafeBrands!
We chose SafeBrands as they provide all of the tools and services required for the strategic management of our domain name portfolio. SafeBrands’s teams are approachable and proactive. We receive personalized advice and support at all stages of the lifecycle of our domains. Thanks to SafeBrands, we have saved time and increased our efficiency.
Since 2001, SafeBrands has provided us with tailored and scalable solutions to all of our hosting and domain name-related organizational issues. Our daily working relationship is based on trust and professionalism, supported by a competent, proactive and friendly team.
I am very satisfied with SafeBrands’s services which I have been using for several years. It is great to have a trusted and proactive partner to manage our domain names. I particularly appreciate SafeBrands’s ability to work with international domain names in countries where there are many administrative constraints, together with the valuable information they provide on DNS changes. In summary, a high-quality and very proactive service.
SafeBrands teams are real professionals and they have accompanied us brilliantly during a delicate mission of management and deployment of our digital brand internationally. Effective, courteous and able to clearly communicate issues, risks and milestones, our collaboration with SafeBrands is a success in every way.
Each year, as part of our QoS approach and our ISO9001 certification, we collect the opinion of our customers on the general level of our service, and on the quality of each of our teams. Here is the summary of the 2019 survey, managed by Stratsat, an independent CSAT management firm. All scores less than or equal to 6.9 are treated individually and each customer who has given this type of rating is contacted by his dedicated account manager to understand the reasons of his answers.
Satisfaction level by department
TECHNICAL & SECURITY
ACCOUNTING & BACK-OFFICE
“I always call by phone and have a contact person within minutes and we usually find an immediate solution. For me this relationship is essential. “
“I often recommend the services of Safebrands. My argument is always the same: “When we need help, there is always someone to answer the phone if it is urgent, to an email if it is less. “
“Following an attack on my domain, very good responsiveness from SafeBrands, very good listening and problem quickly resolved. “
“It must have been more than 10 years that I have been working with SafeBrands, we have encountered problems from time to time as there are in all collaborations and have always been able to find a quick and satisfactory solution. “