Each year, as part of our QoS approach and our ISO9001 certification, we collect the opinion of our customers on the general level of our service, and on the quality of each of our teams. Here is the summary of the 2017 survey, managed by Stratsat, an independent CSAT management firm. All scores less than or equal to 6.9 are treated individually and each customer who has given this type of rating is contacted by his dedicated account manager to understand the reasons of his answers.
Overall Satisfaction : 90%
Recommendation Rate : 88%
Satisfaction level by department
Availability, responsiveness and accessibility are the strengths of the sales department.
Satisfaction : 87%
Accounting & Back-Office
Customers appreciate the quality and the punctuality of SafeBrands’ administrative documents and invoices.
Satisfaction : 82%
Technical & Security
Compliance with contractual commitments and deadlines is particularly emphasized by customers.
Satisfaction : 83%
Knowledge of local procedures and proposed solutions are the major assets of the service.
Satisfaction : 81%
“Simple, fluid, pleasant, frighteningly effective, in a word: perfect, faultless for 7 years, rare in this industry, and particularly appreciated, congratulations to the whole team.”
“Overall very positive experience because of Safebrands team’s easy communication, high advisory leval and responsiveness + clarity of the customer management portal. “
“My dedicated account manager is easily reachable and available. Congratulations to the technical team who always knew how to help me out and answer my questions very quickly. The domain name management team helped me the few times I needed them, and in a timely manner too. “
“Thank you for the availability and responsiveness of the teams. A “privileged” interlocutor who ensures follow-up and answers to all the questions asked is an great comparative advantage vs other firms in this industry “
Independent survey conducted in October 2017 by Stratsat - www.stratsat.fr
49 rue du Commerce 75015 Paris FRANCE Tél.: +33 (0)1 80 82 82 60 Fax: +33 (0)1 80 82 82 61
SAFEBRANDS SOUTHERN EUROPE
Pôle Media Belle de Mai 37, rue Guibal 13356 Marseille Cedex 3 FRANCE Tél.: +33 (0)4 88 66 22 22 Fax : +33 (0)4 88 66 22 20