Our free technical support is currently CLOSED . However, you can request our 24/7 on-call service via a ticket system.
By creating a support ticket, you trigger a call to our on-duty support team which will contact you within 30 minutes. Depending on the nature of the problem, a physical or remote intervention will be decided in agreement with you.
We draw your attention to the fact that validation of your ticket will be effective once payment is accepted by the bank. If the incident found results from a dysfunction of one of SafeBrands services, the value of the ticket will be credited to you in the form of a bill to have.
In case the duration of the intervention exceeds one hour, SafeBrands will charge overtime at the hourly rate in force. Every hour started will be due by the customer.
Time slots are divided as follows:
- Working hours: from 9:00 a.m. to 5:59 p.m. (French Time CE(S)T), Monday to Friday excluding French public holidays
- Morning and evening hours: from 6:00 p.m. to 9:59 p.m. and 6:00 to 8:59 Monday to Friday (French Time CE(S)T), excluding French public holidays
- Non business hours: from 10:00 p.m. to 5:59 (French Time CE(S)T) and on Saturdays, Sundays and French public holidays
Grille tarifaire des interventions :
|Time slots||Hourly rate exVAT|
|Working hours||Free (1)|
|Morning and evening hours||149 €|
|Non business hours||198 €|
(1) You can have free access to our technical service during French business hours at +33 4 88 66 22 23.
To improve the processing of your application, we thank you for filling this form indicating precisely the nature of the problem you encounter and an email address and / or phone where we can reach you now. Please note the reference of your ticket when you get on the website of our bank. It is located at the bottom left in the menu under the term “Reference Transaction”