Onsite support

Onsite support is generally performed in response to two types of requests:

1. Accompanying clients when they are physically working on the equipment in the SafeBrands server housing area. In this case, the purpose is to ensure the security of our hosting infrastructure.
2. Acting in place of the client if they are unable to attend in person. The client communicates the work to be carried out on its equipment to the SafeBrands technician.

Time slots are allocated as follows:

• Working hours: from 09:00 to 17:59 from Monday to Friday inclusive, excluding official French public holidays (French time/CE(S)T),
• Evening and morning hours: from 18:00:00 to 21:59 and from 06:00 to 08:59 from Monday to Friday inclusive, excluding official French public holidays (French time/CE(S)T),
• Non-working hours: from 22:00 to 05:59 (French time/CE(S)T) and Saturdays, Sundays and official French public holidays.

Clients with a server may also request out-of-hours support from one of our on-call engineers.

To make a request, please go to our on-call website which is open 24/7:

http://astreinte.SafeBrands.fr/.