SafeBrands’s on-call teams are responsible for the on-going maintenance of our hosting platform, and also provide an out-of-hours support service for emergencies and planned work on your domain names. This optional service is provided for companies whose domain portfolio is managed by SafeBrands.
An out-of-hours on-call service for emergencies or planned work on your domain names.
Access to a verified service limited to listed people who are authenticated when the request is made.
Simple pricing according to a pricing grid by service, and based on support tickets.
Support available at any time
SafeBrands’s on-call out-of-hours service provides service continuity 24/7, 7 days a week for specific operations, including:
Changing DNS servers
Zone file support
Setting up additional options on your domain names
Dealing with any technical issue (redirection, e-mail etc.)
Dealing with an unidentified login to your client area
Phishing or hacking attempt
Emergency support and planned work
Support can be provided immediately on request, but also by working with your teams on operations that are prepared and planned in advance such as overnight changes to DNS zones.
Support is provided solely for requests made by authorized persons named in a secure document, who are authenticated when the request is made.
An emergency ? Our Technical Support Team is available 24/7. It is free during French business hours and accessible through a ticket system the rest of the time.
Lettre d'informations SafeBrands
Recevez chaque semaine toute l'actualité des noms de domaine et le calendrier des lancements de nouvelles extensions dans votre boite aux lettres. Cette infolettre reprend les articles publiés sur safebrands.info.
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