24hr technical teams

Advanced DNS solutions

SafeBrands’s on-call teams are responsible for the on-going maintenance of our hosting platform, and also provide an out-of-hours support service for emergencies and planned work on your domain names. This optional service is provided for companies whose domain portfolio is managed by SafeBrands.

On-call services

An out-of-hours on-call service for emergencies or planned work on your domain names.

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Access to a verified service limited to listed people who are authenticated when the request is made.

Support tickets

Simple pricing according to a pricing grid by service, and based on support tickets.

Support available at any time
SafeBrands’s on-call out-of-hours service provides service continuity 24/7, 7 days a week for specific operations, including:
- Changing DNS servers
- Zone file support
- Setting up additional options on your domain names
- Dealing with any technical issue (redirection, e-mail etc.)
- Dealing with an unidentified login to your client area
- Phishing or hacking attempt
Emergency support and planned work
Support can be provided immediately on request, but also by working with your teams on operations that are prepared and planned in advance such as overnight changes to DNS zones.
Authenticated support
Support is provided solely for requests made by authorized persons named in a secure document, who are authenticated when the request is made.

Contact us for more information

Get a free consultation

According to the provisions of the french law « loi informatique et libertés n°78-17 » of January 6, 1978, you have the right to access, correct and delete the personal data that SafeBrands collects from you. You can obtain more information regarding this subject by connecting to the website www.cnil.fr. our personal data are collected by us for the sole purpose of contacting you as part of your free consultation request. You can contact us to exercise this right, with a copy of your ID attached, by writing to the following address : Safebrands, Correspondent Informatique et Libertés, Pole Media of the Belle de Mai, 37 rue Guibal, 13356 MARSEILLE Cedex 03, or via email to cil@safebrands.com.